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Technical Support Specialist (PhD, 100%)
Looking for a challenge after finishing a PhD in molecular biology? GenDx is looking for a knowledge-driven
Technical Support Specialist
to solve complex problems by means of smooth communication.
Het bedrijf / The company
At GenDx, we strive to make the difference. GenDx develops and markets software and reagents for Sanger & Next Generation Sequencing HLA typing and Chimerism monitoring. These products are applied globally in the field of molecular diagnostics. GenDx is a renowned player in this specialized market. We sell our products through our own sales team and a distributor network around the world. We are well known and appreciated for our excellent support, education and demonstrations. With a highly educated and motivated team, we contribute to transplant patients" quality of life. Therefore, here at GenDx, we are in need of colleagues with personality, intelligence, and perseverance. So, what do you think? Do we match?
A Technical Support Specialist at GenDx has an extensive knowledge of molecular biology and techniques such as quantitative real-time PCR, DNA sequencing, and related analyses software. In order to resolve specific technical issues, you empathize with customers that are using our products and provide them with support by e-mail. Naturally, you are an enthusiastic person, who communicates clearly and enjoys solving complex issues. You are part of the Support team, working closely together with our Sales team as well as our R&D team.
De functie / The role
> Resolving customers" technical issues by answering their e-mails.
> Using and developing our CRM (Custom Relations Management) system.
> Communication of customer needs and questions within the organization.
> Providing online education activities for customers.
> Working according to ISO 13485 quality standards.
Het profiel / Your profile
> PhD in molecular biology.
> Familiarity with immunological matters, especially the HLA gene family, is preferred.
> Smooth communication skills.
> Excellent command of Dutch and English (written and spoken).
> You are a team player; you show initiative and know when to consult your colleagues.
> You are service-minded, representing GenDx professionally at all times.
> You live in the Utrecht area, or are willing to relocate.
Het aanbod / The offer
GenDx is a science-based company in the Life Sciences, located at the Utrecht Science Park in The Netherlands. GenDx offers a pleasant and positive working atmosphere. Currently, we employ about 60 people who are all very enthusiastic, driven and knowledgeable. We ask for your complete commitment. In exchange, we offer good working conditions and you will have ample time to develop your own creativity and input. GenDx encourages colleagues to become blood, organ and/or stem cell donor.
Reactie / Reaction
For more information, you can contact Hanneke Merkens PhD, 030 252 37 99, Manager Support.
Do we match?
Send your CV and motivation to Roelien Brommersma MSc, CHRO, email@example.com. Please mention 2019_06 and your name in the e-mail subject.
Tenslotte ..... / Finally ....
Unsolicited third party/agency profiles and resumes willl not be considered.