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Assoc Mgr, IT - App Support



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Introductie

The Kraft Heinz Company is revolutionizing the food industry - we will be the most profitable food company powered by the most talented people with unwavering commitment to our communities, leading brands and highest product quality in every category in which we compete.

Het bedrijf / The company

As a global powerhouse, Kraft Heinz represents over $26 billion in revenue and is the 5th largest food and beverage company in the world. At Kraft Heinz, to be the BEST food company, growing a BETTER world is more than a dream - it is our GLOBAL VISION. To be the best, we want the best - best brands, best practices and, most importantly, the best people.

It's a Question of Taste

Do more, be more. Whatever your aspirations, experience something exceptional at Kraft Heinz. We'll give you the freedom to determine your own direction and deliver in your own style. Outperform our expectations and you'll move forward faster than you ever thought possible. Come ready to dream. Come eager to grow.

Get a taste of what your career could be at kraftheinzcompany.com/careers.

De functie / The role

OVERVIEW

An Application Support Finance Systems Associate Manager is responsible for protecting, maintaining and extending the financial system solutions to ensure maximum availability of the service and stability of the integration to other applications.

This role will be accountable for ensuring all incidents impacting Finance related SAP modules, and the associated integration are resolved effectively and efficiently by the AMS service through close management and communication within the business process areas.

This role is highly technical and requires SAP configuration skills and familiarity with SAP Record-to-Report (RTR) business processes to enable effective challenge to requests received, recommendation of best practice, and optimal use of existing configuration. In addition, the individual will provide support for major projects where possible to ensure complete knowledge of incremental project scope and detailed build.

The Application Support Finance Systems Associate Manager will also be involved in project deployments, (where feasible and unconstrained through support activity) although primary accountability will remain operational effectiveness. The individual will be involved in the transition of related Finance projects to support prior to project closure.

The role has responsibility to support the standardization and continuous improvement of the financial applications. It is also responsible for full and complete integration between all other process areas.

Amsterdam
London - The Shard


REQUIREMENTS

Bachelor Degree in educational area appropriate to work stream
2-3 years" experience supporting SAP RTR in a production environment
SAP implementation/project experience a plus
Experience with configuration/maintenance of SAP integrations (outbound and inbound)
Experience with configuration/maintenance of SAP business processes, including accounting services, controlling, tax, audit and treasury
Consumer Products Industry experience desired
Experience of leading through and with teams
RESPONSIBILITIES

Incident & Problem Management

Primary responsibility for all SAP RTR modules and integration
Primary responsibility for managing support to AMS during incidents and problem resolution
Primary responsibility for managing support for any 3rd Party integration incidents, problem resolution or changes of 3rd parties
Accountable for providing triage support for Incidents and problems
Responsible for communications with the Finance organization relating to service requests to accurately define specifications and requirements driving system changes
Manages issue identification, resolution and escalation when appropriate across support teams
Drive root cause analysis to prevent recurrence of incidents
Participates in weekly discussions with the business users to ensure alignment of priorities
Acts as liaison between other program teams including change/release management, incident/problem resolution
Supports the detailed impact assessment of proposed changes. Presented to PRB and CCB by Finance/key users/business users
Accountable for projects estimation of work effort, timelines, and resource requirements
Responsible for running weekly AMS reviews
Change Management

Primary responsibility for managing prioritization and status reporting of small enhancements with Global Functions team and business stakeholders
Responsible to protect the stability of SAP RTR from high risk implementations
Manages the raising of Change Requests from AMS as a result of Incidents
Responsible for working with AMS to drive estimation of work effort, timelines, and resource requirements
Collaborates with the application and infrastructure design groups to provide assistance to solution design
Responsible for execution of project deliverables and activities, as identified and confirmed with Project team
Identifies localization requirements of deliverables (for example, training materials) and build execution plan
Testing

Responsible for Regression and ad-hoc testing

Het profiel / Your profile

REQUIREMENTS

Bachelor Degree in educational area appropriate to work stream
2-3 years" experience supporting SAP RTR in a production environment
SAP implementation/project experience a plus
Experience with configuration/maintenance of SAP integrations (outbound and inbound)
Experience with configuration/maintenance of SAP business processes, including accounting services, controlling, tax, audit and treasury
Consumer Products Industry experience desired
Experience of leading through and with teams


CAREER EXPERIENCE

Results oriented individual with demonstrated communication skills
Good understanding of end-to-end processes
Experience with cloud-hosted applications and understanding of B2B VPN
Good understanding of integrations
ITIL certification required
Effective communication and troubleshooting skills, relationship building skills, and the ability to work effectively in a team environment with both local and remote teams
Good team player with effective interpersonal, oral and written communication skills, and able to deal with many different levels of technical and business acumen
Good decision-making and judgment skills
Kraft Heinz is an EO employer - Minorities/Women/Vets/Disabled and other protected categories


Solliciteer hier
Indien solliciteer hier u verwijst naar een ongeldig webadres, is de vacature (hoogstwaarschijnlijk) inmiddels vervuld. Attendeer FMF hierop

Uw referentie aan www.fmfvacatures.nl wordt gewaardeerd.
Your referral to www.fmfvacatures.nl is appreciated.


Gegevens

Werkgever:
Kraft-Heinz
Vacaturesteller:
Kraft-Heinz
Standplaats:
Amsterdam

Geplaatst op FMF: 03 januari 2019

Branche: Food
Functie: Finance / IT / Inkoop, Management
Opleidingsniveau: HBO / BSc, WO/academisch / MSc
Werkervaring: 2-5 jaar, 5-10 jaar, > 10 jaar